
By Amanda Guido
FUA’s Marketing Mix class visited with a local perfume-maker to discover the marketing practices of a niche industry.
You can smell the rose-scented air even before reaching the street where AquaFlor is located. As you turn onto Borgo Santa Croce, the inviting smell only gets stronger until you find yourself in front of the 15th century Renaissance Palazzo where AquaFlor is located. In case you could not already tell from the image above, this is no ordinary perfume store. AquaFlor is a perfume showroom and laboratory outfitted with olfactory specialists. This is not just a store where you can purchase high quality perfumes, but an experience where you are educated on scents so that you can find the right one for you. Open seven days a week, AquaFlor is truly a hidden gem in the city center of Florence.
During my experience in this magical place, I was given a tour of the grounds from their communications strategies specialist. He explained to us that the perfume industry is growing rapidly, increasing 15% from 2014 to become a 39.2 billion dollar industry. He is taking advantage of this by making AquaFlor different from any other perfumery to create brand recognition and word of mouth advertising.
Clients can spend hours just browsing different scents with the help of experienced olfactory specialists, and create their own scent to take home.
The perfume showroom itself had such a unique aesthetic: classy, put together, and vintage. The first room has diffusers, used to give rooms in the home a pleasant scent. Next, our guide then took us to a room filled with pastel-colored soaps. These are very affordable and would make a great gift for loved ones back home. The third and final room on this floor was where the perfumes are kept. The price point for the perfumes is 140€, but this is a steal considering the quality of the product. Most other perfumes have a high concentration of alcohol and water whereas these have a significantly higher concentration of the actual scent for a longer lasting experience. Even testing the perfume is unique at AquaFlor. The pure scent is concentrated in beakers and a test tube is placed upside down in this scent. You simply smell the inside of the test tube which is meant to give a more accurate feel for what the perfume will smell like when it is worn. Most other retailers spray the perfume on a piece of paper, which is not effective for getting an accurate smell. I personally enjoyed how the rooms were split up by product. From a consumer perspective, this made it easier to shop.
Lastly, we visited the lower level lab. Our guide explained the scientific and chemical aspects of the production process and showed us how the perfumes were made. We also explored scent categories, and the experiential aspect of the visit is a great marketing tool. The Instagram account of AquaFlor is beautifully curated too. You can visit AquaFlor in Borgo Santa Croce 6 in Florence, as well as check out the company’s website.
Did you know that an FUA alum is a part of the AquaFlor team? Watch this alumni video interview.





